Returns Policy

Certified Streetwear™ – Returns Policy

Effective Date: August 1, 2025
Location: Sydney, New South Wales, Australia

At Certified Streetwear, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If something’s not quite right, we’ll do our best to make it right—within the bounds of our Refund Policy outlined below.

This policy is in line with the Australian Consumer Law (ACL) and applies to all purchases made through our online store.

To request a return or exchange, please email info@certifiedstreetwear.com.au within 14 days of item being purchased.

Items must be unused, unworn, properly packaged, and returned with all original tags attached as received.

Please include your full name, order number, item(s), reason for return, and any relevant photos. Requests sent via direct message or social media will not be processed.

Please note that items released as one-time or limited drops are subject to availability. During the exchange process, if the selected replacement item sells out before the exchange is completed, Certified Streetwear will be unable to offer a replacement. In this instance, a store credit equal to the original item value will be issued, redeemable online and valid in accordance with our store credit terms.

1. Change of Mind

We accept returns for change of mind within 14 days of the item being purchased, provided the item is:

  • In original condition (unworn, unwashed, and unused)

  • With original tags and packaging intact

  • Accompanied by proof of purchase

Not eligible for return:

  • Sale or discounted items

  • Final release or limited-edition drops

  • Socks, headwear, or underwear (due to hygiene reasons)

If your return is approved, you can choose either:

  • A store credit (valid for 12 months)

  • An exchange for a different size or item (subject to availability)

Refunds for change of mind are not guaranteed unless required by law.

2. Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you're entitled to a refund, replacement, or repair under the Australian Consumer Law.

To report a faulty item, please email us within 7 days of receiving your order with:

  • Your order number

  • Clear photos of the item and fault

  • A brief description of the issue

We’ll assess your claim and offer a suitable remedy in line with our legal obligations.

3. How to Initiate a Return

To start a return or exchange, please contact us at:

📧 info@certifiedstreetwear.com.au

We’ll respond within 2 business days and provide return instructions.

4. Return Shipping

  • For change-of-mind returns, you are responsible for return shipping costs.

  • For faulty or incorrect items, we will cover the return postage or provide a pre-paid label.

We recommend using a trackable shipping service, as Certified Streetwear is not responsible for returns lost in transit.

5. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days of receiving the returned item.

Timing may vary depending on your bank or payment provider.

6. International Orders

We do accept returns on international orders; however, return shipping costs are the buyer’s responsibility unless the item is faulty.

Customs duties and taxes are non-refundable.

7. Need Help?

If you have any questions or concerns about your order, contact us anytime at:

📧 info@certifiedstreetwear.com.au
📍 Sydney, NSW, Australia

We’re here to help and want you to feel confident when shopping with us.